The General Terms of Service applicable to Lindebarn's services

These are the terms and conditions that apply to the relationship between the client and Lindebarn, unless agreed otherwise.

Table of Contents

What you can expect from us

In project-based deals, we promise to work for you until the project has been completed and we expect you to also remain on board for the entire fixed term of the project.

In case the work is of a continuous nature, we will work for you until further notice.

Should either one of us want to end the deal, we are both free to do so by means of a written notice. This will trigger a three-month notice period commencing upon the end of the month, during which the deal was terminated.

We may use your name as a reference in our own marketing, unless you tell us not to.

We promise you that the services will be performed with due care, attention and professionalism as can reasonably be expected from a skilled and experienced consultancy provider like us.

Should you not be satisfied with our work, you should immediately let us know why, whereafter we will identify the reason for this and fix the issue without delay.

Should we have failed to meet our promise concerning the quality of our work, we will take full responsibility for the direct damage this has caused you, capped at the total price already paid by you for our work. As you can understand, our liability does not cover any indirect or consequential damage. We expect that you file any claim against us within one (1) year of the day when the grounds of the claims have arisen.

If needed and deemed appropriate by us, we may use subconsultants.

We promise to provide the services within the agreed time frame. should we fail to meet this promise and be delayed for more than 30 days, you are entitled to a refund.

The refund you are entitled to is one (1) percent of the price (VAT excluded) of the delayed part of our deal for each seven (7) day period of delay, capped at 5 %, which constitutes the entire remedy.

What we expect from you

Although we provide the expertise, we also need your input in order to provide the services properly. Therefore, we expect that you:

provide us with the necessary information on your intended use of service as well as all other information needed for the service.

contribute to the implementation of the service by reviewing parts of the service whenever requested to do so.

make the decisions necessary for the implementation of the service.

name a contact person, who is thereby duly authorised to make decisions on all aspects of the service.

Please note

As soon as we are ready with our work, we will let you know. Thereafter, we expect you to check the results and inform us of any defect, whereafter we will investigate the reasons for this and fix it accordingly. If we haven’t heard from you within seven (7) days, you will be deemed to have accepted our work.

We will invoice monthly and expect you to pay us the agreed price for our services within 14 days of receipt of our invoice. If you request
us to do work outside the scope of our deal, we will charge for such work separately, but we will inform you of this prior to starting any such work. Any out-of-pocket costs will be added to our fees.

Please note that we may be forced to stop working for you temporarily, in case payment of an invoice due is outstanding, and permanently, if it remains unpaid for more than 30 days. We will in any case let you know, before taking any such action.

We value your privacy.

Please visit lindebarn.com/privacy to review our privacy policy.

Other important matters

We give you the right to use the results of our work and any other material supplied by us for the purposes of the contract. You are also entitled to copy and make or have changes made to such results. However, these rights are subject to the condition that you pay us the entire agreed price for our work. With our separate written consent, you can naturally also use the results, the material or parts thereof for any other purposes as well as transfer such rights further.

We appreciate confidentiality and expect that we both maintain the confidentiality of all matters related to our deal, including in particular information related to the assignment and the business activities, trade secrets, correspondence, personal data and other similar information of the other party. We expect that such matters are neither disclosed to any third party nor used for purposes not related to our deal.

In the unlikely event that we cannot solve an argument related to our deal through negotiations, we both agree that any dispute, controversy or claim arising out of or relating to this contract, or the breach, termination or validity thereof, shall be finally settled by arbitration in accordance with the Rules for Expedited Arbitration of the Finland Chamber of Commerce. The seat of arbitration shall be Helsinki, where any hearings shall also be held, and the language shall be English. Regardless of this, we may also lodge a claim concerning an unpaid invoice with the district court of Helsinki. The laws of Finland shall apply.

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